Cancellation Policy/Payment





For new clients, we ask for a 50% deposit to be taken care of by the first date of service. If paying by check, your sitter can pick up payment at that time. We will send an itemized invoice detailing your total cost. Once your visits have concluded, you will receive a reminder about the balance. We ask that the remainder be taken care of within 3 days of your last visit so that your sitter can be appropriately compensated for their hard work. Established clients are welcome to take care of payment once you are home.


Drop in/home visit Pet sitting appointments

  • NO FEE if cancelled more than 72 hours before the scheduled services commence
  • For last minute reservations, NO FEE if cancelled within 24 hours of request (less than 5 days notice)
  • 50% cancellation fee if cancelled within 72-24 hours of scheduled services commence
  • 100% cancellation fee if cancelled with less than 24 hours notice before services commence

Overnight pet sitting appointments​

  • NO FEE if cancelled more than 5 days before scheduled services commence
  • 50% cancellation fee if cancelled between 5 days and 48 hours before scheduled services commence
  • 100% cancellation fee if cancelled less than 48 hours before scheduled services commence


happy pets and happy clients is our goal



Q. I don't think my sitter is a good fit.


A. No problem! We schedule our meet and greets to give you plenty of time to cancel your reservation. If you don't feel 100% confident after your meet and greet, please let us know so we might suggest another sitter.


Q. Will I get the same sitter every time?


Absolutely! Whether your reservation is for 3 days or 3 weeks, you will have the same sitter each visit. We believe pets benefit from consistency & nobody likes having a different person in the house every time. We feel that forming long lasting relationships is the best way to go, so for future reservation requests, we will do everything we can to pair you up with the same sitter you've enjoyed before.


Q. What time are visits done?


For twice a day visits, they are completed between 5-8 am/pm. If your pet is used to eating at a specific time or if they have time sensitive medications, let us know. Then our sitters can adjust their schedules accordingly. Anytime visits are typically done midmorning to early afternoon. If you have a preferences, i.e. kitty gets wet food in the evenings, we can certainly accommodate that. For our part time sitters who work in veterinary medicine, visits are done before or after their normally scheduled shifts. We can certainly do visits outside that time frame. Just ask!


Q. What are standard vs extended overnight visits?


Your sitter "moves in" to your home & stays for a minimum of 12 hours to take care of breakfast, dinner & nighttime snuggles. Included is a midday potty break. If your pet has medical conditions that would require more time, please let us know so we can accommodate that.


Q. What are extended overnights?


Extended overnights is where the sitter spends the night as well as most of the day. So, about 18 hours. Currently we do not have the ability to be within a client's home round the clock & never leave for any length of time.


Q. What if my pet needs to go to the veterinarian?


A. We will adhere to your wishes spelled out in our vet release agreement. In the event of an urgent situation, we will make every attempt to call you to discuss next steps. In an actual emergency, we will get your pet to the nearest veterinary facility. They can start treatment while we are trying to get ahold of you.


Q. I'm not happy with the service I received.


A. Please let us know! We welcome feedback of all kinds. If there's something we need to be doing better or differently, we want to know. We're committed to continued improvement and we're happy to discuss a solution. Want to discuss your concerns privately with the owner? Stacey can be contacted directly at sjlyngheim@vetpetsit.net.


Q. How will you keep my key secure for next time?


A. All sitters have a company issued, heavy & fireproof safe at their personal residence to keep pet sitting keys secure.


Q. Should I tip my sitter?


A. Tips are never expected and always appreciated!


Q. What forms of payment do you accept?


A. Cash, check, all major credit cards. We'll send you an invoice.



General Policies



1. Indoor/outdoor cats will remain inside for the duration of our visits. This is for their safety as well as ours. It only takes a car backfiring or a dog barking to spook them. We can make exceptions for clients with cat doors that have a "curfew."


2. Reservations for dogs must include two to three times a day visits or overnights, if you do not have a doggie door. This is to ensure ample bathroom breaks, particularly for senior dogs.


3. All rabbits must be vaccinated for Rabbit hemorrhagic disease. Because it is highly contagious & frequently lethal, we need to see proof prior to the reservation. It is easily spread through direct contact as well as bodily secretions.


4. Because we frequently take care of dogs & cats with medical issues, vaccine exempt pets are approved.


5. We strongly recommend against every other day visits for any species. Automatic feeders can malfunction. Medical issues can come up such as low appetite or urinary blockages. Heat lamps can burn out or water bottles can leak. The difference between visiting every 24 hours & every 48 hours can mean life or death.


6. We do not do every 3 days visits for any species.


7. We are happy to stay as long as you need us to. If we are asked to stay past 2 pm on our last day of overnight pet sitting and/or arrive before 2 pm on our first day of overnight sitting, there will be a half night charge associated with that request.


8. We do not do reservations longer than 2 weeks for new clients. Once established, we are happy to do so, schedule allowing.


9. For insurance/liability reasons we limit reservations for pets with incontinence/inappropriate urination issues to 1 week.





Veterinary Pet Sitting Professionals



212-555-1212
Serving the Portland Metro Area